1. Introduction

Thank you for supporting our Mu Online private server. This Refund Policy outlines the terms and conditions under which refunds may be issued for donations or purchases made on our server. By making a donation or purchase, you agree to the terms outlined in this policy.

2. General Refund Policy

- All donations and purchases are non-refundable unless otherwise stated in this policy.
- Virtual goods and services provided by the server are intangible and cannot be returned.
- Refunds are only considered in exceptional circumstances, as outlined below.

3. Eligibility for Refunds

Refunds may be considered in the following cases:

1. Duplicate Transactions: If you are accidentally charged multiple times for the same transaction, we will refund the duplicate charges upon verification.
2. Unauthorized Transactions: If your account is used for a donation or purchase without your consent, we will investigate and issue a refund if the claim is valid.
3. Technical Issues: If a technical error on our server prevents you from receiving the virtual goods or services you paid for, we will either resolve the issue or issue a refund.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

1. If you change your mind about a donation or purchase.
2. If you are banned or suspended from the server for violating the Terms of Service.
3. If you lose access to your account due to sharing credentials or failing to secure your account.
4. If the virtual goods or services are used or consumed after purchase.

5. How to Request a Refund

- To request a refund, contact our support team through the official website or support channels.
- Provide the following information in your request:

• Your account username and email address.
• The transaction ID or proof of payment.
• A detailed explanation of the issue.

- Refund requests must be submitted within 7 days of the transaction date.

6. Refund Processing

- Refund requests will be reviewed within 5 business days.
- If approved, refunds will be processed using the original payment method within 10 business days.
- Refunds may take additional time to appear in your account, depending on your payment provider.

7. Changes to This Policy

- We reserve the right to update this Refund Policy at any time.
- Continued use of the server after changes are made constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us through the official website or support channels.

By making a donation or purchase on our Mu Online private server, you acknowledge that you have read and understood this Refund Policy.